We want every Ember Notes Candle to feel thoughtful, comforting, and worth bringing into your home.
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If your first Ember Notes candle does not meet that expectation, we want to make it right.
If something feels off, reach out to us. We will send a replacement candle so you can experience Ember Notes Candles the way it was meant to be experienced.
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Because care matters here.
How Our Care Promise Works
​​This promise is available on first-time orders only
• One replacement candle per customer
• Replacement will be a candle of equal or lesser value
• Requests must be made within 30 days of purchase
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A Few Things to Know
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• Seasonal, limited-edition, and promotional candles are not eligible
• Free or heavily discounted items are not included
• Refunds and returns are not part of the Care Promise
We created this promise because we believe in standing behind what we make and treating our customers with care and honesty.
If you have a question or need support, we are always happy to help.