Shipping Policy

1. Processing Time

• Standard orders ship within 2 business days
• Custom note orders may require additional processing time
• Orders placed on weekends or holidays ship the next business day

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2. Shipping Methods

We currently ship within the United States only using major carriers such as USPS or UPS.
Shipping rates are calculated at checkout.

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3. Tracking

Once your order ships, you will receive an email with tracking information.

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4. Shipping Address Requirements

Please ensure your address is accurate. Ember Notes is not responsible for:

• Packages delivered to an incorrect address
• Delays due to incomplete shipping information

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5. Lost, Delayed, or Stolen Packages

Once a package is scanned by the carrier, responsibility transfers to the shipping provider.

We cannot replace or refund packages that are:

• Marked as delivered but missing
• Delayed in transit
• Lost due to carrier error

However, we will help you file a claim when possible.

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6. Shipping Damages

If your order arrives damaged, please email us within 48 hours with:

• A photo of the damage
• A photo of the shipping box
• A photo of the candle

We will ship a replacement.

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7. Order Questions

If you have questions about your order, email us at:
admin@theavisgreen.com